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Delivery & Return
Fast and Reliable Shipping
We understand how important it is for you to receive your orders quickly and efficiently. That’s why we offer reliable delivery options tailored to your needs.
- Free Shipping for U.S. Orders: Enjoy complimentary shipping on all orders within the U.S., with no hidden costs.
- Delivery Timeframes:
- U.S. Orders: Expect delivery within 2 to 4 business days.
- International Products (e.g., from Asia): Allow 5 to 10 business days for shipping.
You’ll receive a tracking number with your order confirmation to monitor your shipment every step of the way.
Hassle-Free Returns
At Kent Wynn’s Shop, your satisfaction is our priority. If you’re not 100% happy with your purchase, we’ve made the return process simple and stress-free.
- 14-Day Return Policy: Notify us of your intention to return within 14 days of receiving your product. Items must be unused, undamaged, and in their original packaging with tags attached.
- Damaged or Defective Products: If your item arrives damaged or defective, contact us within 5 days of receipt for a replacement or refund.
To start a return, contact our customer support team, and we’ll guide you through the process step-by-step.
FAQs
If your order hasn’t arrived yet, don’t worry—we’re here to help. Start by checking the tracking information sent to your email when your order was shipped. This will provide real-time updates on your package’s journey.
For U.S. orders, delivery typically takes 2 to 4 business days, while items sourced internationally, such as from Asia, may take 5 to 10 business days. If your order is delayed beyond these timeframes or the tracking information hasn’t been updated, please contact our customer support team with your order number.
We’ll investigate the issue promptly and ensure your order reaches you as soon as possible. Your satisfaction is our priority!
Delivery on public holidays depends on the shipping carrier and location. While many carriers do not operate on major public holidays, your order will be processed and shipped as soon as possible around these dates. If a public holiday falls within the estimated delivery timeframe, there may be a slight delay.
For more specific information about your order, feel free to contact our customer support team. We’re here to assist you!
Yes, we deliver to most U.S. postal codes and several international locations. To confirm if we deliver to your area, simply enter your postcode at checkout, and the system will validate the shipping options available for your location. If you encounter any issues or have specific questions about delivery to your postcode, please contact our customer support team for assistance. We’re here to help ensure your order reaches you without any hassle!
Next-day delivery is not available for all orders. It depends on the product’s availability, shipping location, and the selected shipping method at checkout. While we strive to offer expedited delivery options for certain products, some items, especially those sourced internationally, may not qualify for next-day delivery. For eligible items, you can select the next-day delivery option at checkout if available. If you have specific questions about expedited shipping for your order, feel free to contact our customer support team for assistance. We’re here to help!
Whether a signature is required for delivery depends on the shipping carrier and the value of your order. For high-value items or specific carriers, a signature may be required to ensure safe delivery. If no one is available to sign, the carrier may leave a delivery attempt notice or deliver the package to a secure location. For standard deliveries, a signature is typically not required. If you’re unsure or would prefer a no-signature delivery, please contact our customer support team before your order ships, and we’ll do our best to accommodate your preferences.