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Refund and Returns Policy
Hassle-Free Returns
At Kent Wynn’s Shop, we are committed to making your shopping experience as smooth as possible. If you are not satisfied with your purchase, you can return items within 14 days of receiving them.
To be eligible, the products must be unused, undamaged, and in their original packaging with tags attached. Personalized or final-sale items are not eligible for returns unless they are defective or damaged upon arrival.
Handling Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 5 days of delivery. Provide your order number and include photos of the issue so we can assist you promptly. Depending on your preference, we will arrange a replacement, issue store credit, or provide a full refund for the defective item.
Refund Process
Refunds are processed once we receive and inspect the returned item. Approved refunds will be issued to your original payment method within 5–7 business days. Please note that shipping fees are non-refundable unless the return is due to a mistake on our part. For further assistance, contact our support team to guide you through the process.
Support for Your Concerns
If you have any questions about your return or refund, our dedicated customer support team is here to assist you. Contact us to ensure a smooth resolution and a hassle-free shopping experience. At Kent Wynn’s Shop, your satisfaction is always our top priority!